Refund and Cancellation Policy

1. Overview

This Refund and Cancellation Policy ("Policy") governs the cancellation of Suppliq Subscriptions and the issuance of refunds. It forms part of, and should be read together with, our Terms of Service. Capitalized terms used but not defined here have the meanings assigned in the Terms of Service.

2. Cancellation of Subscription

You may cancel your paid Subscription at any time through your Account settings or by contacting billing@suppliq.app. Upon cancellation:

• Your Subscription will remain active until the end of the current paid billing period.
• Your Account will automatically revert to the Free tier at the end of that period, with access restricted to Free-tier features and limits.
• Your Customer Data is preserved while your Account remains active. See Section 5 for data retention after Account closure.

3. Refund Eligibility

Suppliq is a subscription-based digital service. Refund eligibility is as follows:

3.1 First-Time Paid Subscribers (7-Day Money-Back Guarantee)

If you are a first-time paid subscriber and you are not satisfied with the Service, you may request a full refund of your initial Subscription fee within seven (7) calendar days of the original payment date. To qualify, (a) this must be your first paid Subscription with Suppliq, (b) the request must reach us within the seven-day window, and (c) the Account must not have been suspended or terminated for breach of the Terms of Service.

3.2 Annual Plans

For annual Subscriptions cancelled after the seven-day window but within the first thirty (30) days, we will refund the unused portion on a prorated basis, less a processing fee equal to one (1) month of the equivalent monthly plan. After thirty (30) days, annual Subscriptions are non-refundable; you will retain access to paid features until the end of the annual term.

3.3 Monthly Plans

Monthly Subscriptions are non-refundable after the seven-day first-time subscriber window described in Section 3.1. Cancellation takes effect at the end of the current monthly period, and no partial-month refunds are issued.

3.4 Non-Refundable Items

The following are non-refundable under any circumstances:

• Fees for Accounts terminated or suspended for breach of the Terms of Service;
• Fees for add-on services, extra branches, or one-time charges that have already been activated;
• Fees covering Subscription periods in which the Service was materially used (e.g., sales processed, inventory managed, payroll generated).

4. Requesting a Refund

To request a refund, email billing@suppliq.app from the email address associated with your Account. Please include:

• Your registered Account email;
• The date and amount of the payment;
• The reason for the refund request.

Eligible refunds are processed within ten (10) business days of approval and returned via the original payment method. Processing times for GCash, Maya, and bank transfers are subject to the policies of the respective payment provider. We cannot guarantee receipt timing outside our control.

5. Account Closure and Data Retention

You may permanently close your Account from the Service's account deletion settings. Upon closure:

• Customer Data associated with your Account is retained for a grace period of thirty (30) days to allow for recovery in the event of accidental closure.
• After the grace period, Customer Data may be permanently deleted and cannot be recovered.
• We may retain anonymized or aggregated data, and records required for legal, tax, accounting, or regulatory compliance, even after Account closure.

Further details are set out in our Privacy Policy.

6. Plan Changes (Upgrades and Downgrades)

Upgrades: When you upgrade from one paid plan to a higher-tier plan during an active billing period, the remaining balance of your current plan is credited proportionally against the new plan, and a new billing cycle begins on the upgrade date.

Downgrades: Downgrades take effect at the end of the current billing period. No prorated refund is issued for the unused portion of the higher plan.

7. Service Interruptions and Credits

We do not guarantee uninterrupted availability of the Service. In the event of a material service outage attributable solely to Suppliq and lasting more than twenty-four (24) continuous hours within a single billing period, paid customers may request a service credit, calculated on a prorated basis against the affected Subscription fees. Credits are applied to future invoices and are not refundable in cash.

Outages caused by scheduled maintenance, third-party service providers, force majeure events, Customer network issues, or Customer misuse are not eligible for credits.

8. Chargebacks and Payment Disputes

If you believe a charge is incorrect, please contact us at billing@suppliq.app before initiating a chargeback with your payment provider. Most disputes are resolved faster by contacting us directly.

Unwarranted or fraudulent chargebacks may result in immediate suspension or termination of the Account and any associated Subscriptions, without refund, and we reserve the right to recover the disputed amount, associated fees, and reasonable costs through any legal means available.

9. Changes to This Policy

We may update this Policy from time to time. Material changes will be communicated through the Service or by email. The "Last Updated" date above indicates the most recent revision. Your continued use of the Service following any update constitutes acceptance of the revised Policy.

10. Contact

For billing inquiries, refund requests, or questions about this Policy, please contact:

Suppliq — Billing
Email: billing@suppliq.app
General support: support@suppliq.app